Refund policy

Last Updated: April 23, 2026

90-Day Money-Back Guarantee

MytoGenika offers a 90-Day Money-Back Guarantee on your first order, allowing you to try MytoGenika risk-free. You have 90 days from the date you receive your first order to request a refund. This policy applies only to your initial purchase. The order you are requesting a refund for must be the first order you've placed with MytoGenika.

What's Covered

The 90-Day Money-Back Guarantee applies to one (1) of each product purchased on your first order. You may request a full refund for one opened bottle or jar of any MytoGenika product on your first order. If you order and open two (2) or more of the same item on your first order, you may only receive a refund on one (1) of those opened units.

Important Terms

  • The 90-Day Money-Back Guarantee applies to your first order only.
  • You must contact us within 90 days of the delivery date. We cannot accept refund requests submitted after this window. No exceptions.
  • The Money-Back Guarantee applies to first-time customer orders and does not apply to subscription refill shipments, repeat orders, or one-time repeat purchases.
  • Subscription refill shipments are non-refundable once shipped.

How to Request a Refund

To request a refund under the 90-Day Money-Back Guarantee, contact us at help@mytogenika.com within 90 days of receiving your first order. Please include:

  • Your order number
  • The email address associated with your purchase
  • The reason for your refund request (optional but helpful)

We will process approved refunds within 3-5 business days. Refunds are issued to your original method of payment. Please allow up to 10 business days for your bank or payment provider to post the refund.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Cancellations

We do not cancel orders after they have been placed. This also applies to subscription orders. If you reach out to cancel a subscription order that is already placed or renewed, we will deny it.

IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR ORDER WILL BE SHIPPED AND WE WILL NOT REFUND IT OR ACCEPT A RETURN.

You can manage, pause, or cancel your subscription at any time through your Customer Portal, or by emailing us at help@mytogenika.com prior to your next scheduled billing date.

Fraudulent or Abusive Requests

We reserve the right to deny refund requests that we reasonably determine to be fraudulent, abusive, or in violation of these terms.

Contact Us

For any questions about this Refund Policy or to request a refund, please contact us:

Email: help@mytogenika.com Phone: (833) 703-5192 Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST Address: SUNVIDA, LLC (d/b/a MytoGenika), 30 N Gould St #51072, Sheridan, WY 82801, United States