Shipping policy

Last Updated: April 23, 2026

1. INTRODUCTION

This Shipping Policy provides an overview of our shipping rules and procedures. Please read it attentively before placing an order in our shop.

This Shipping Policy is valid for shipments within the United States of America. All products are manufactured and shipped from the USA.

2. SHIPPING RATES

2.1 Rates Displayed at Checkout

Shipping rates vary based on order size, product selection, and current promotional offers. The exact shipping cost for your order will be clearly displayed and itemized at checkout before you complete your purchase, and again in your order confirmation email.

2.2 Promotional Shipping Offers

From time to time, we may offer free shipping, discounted shipping, or other promotional shipping rates on qualifying orders. Eligibility requirements for promotional shipping offers (such as minimum order quantity, minimum order value, promotional codes, or specific product bundles) will be clearly communicated at the time of the offer. We reserve the right to modify, suspend, or discontinue any promotional shipping offer at any time, in our sole discretion.

3. DELIVERY TIMEFRAMES

3.1 Processing and Transit Times

Handling Time: 1 business day (Monday - Friday)

Transit Time: 3-6 business days (Monday - Friday)

Total Estimated Delivery: 4-7 business days from order placement

3.2 Order Cut-off Time

Orders must be placed by 5:00 PM EST (Eastern Standard Time, GMT-05:00) to be processed the same business day. Orders placed after this time will be processed the next business day.

3.3 Important Delivery Notes

IMPORTANT: The actual delivery periods may differ based on the chosen shipping method and location. All delivery dates provided are estimates only and not guaranteed delivery dates.

Please be aware that delivery windows may be extended during:

  • Peak shopping seasons (holidays, promotional periods)
  • National holidays
  • Weekends (no processing or transit)
  • Adverse weather conditions
  • Carrier delays beyond our control

4. SHIPPING METHODS AND CARRIERS

4.1 Standard Shipping

We use Standard Shipping to deliver all products within the United States.

4.2 Delivery Partners

Once orders are processed and packaged, they are handed over to our trusted shipping partners:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • DHL
  • FedEx

The specific carrier used for your order will be determined based on your location and product specifications to ensure optimal delivery.

5. ORDER TRACKING

5.1 Tracking Information

Once your order is shipped, you will receive an email confirmation containing:

  • Your unique tracking number
  • Direct tracking link
  • Estimated delivery date
  • Carrier information

5.2 How to Track Your Order

Method 1: Email Link

Click on the tracking link provided in your shipping confirmation email.

Method 2: Carrier Website

  • Copy the tracking number from the email
  • Visit your assigned courier company's website (USPS, UPS, DHL, or FedEx)
  • Enter your tracking number for real-time updates

5.3 Tracking Updates

Tracking information is typically updated within 24-48 hours after your order ships. You can check your tracking information at any time to see:

  • Current package location
  • Delivery progress
  • Expected delivery date
  • Delivery status

6. DELIVERY ISSUES

6.1 Missing Items

If your package appears to be missing any items, please contact us immediately so we can assist you in resolving the issue.

When contacting us about missing items, please provide:

  • Your order number
  • Item name and product code
  • Description of the missing item(s)
  • Photos of the items you received (if applicable)

Contact Information:

6.2 Incorrect Items Received

If you receive an incorrect item, please follow these steps:

Step 1: Email us at help@mytogenika.com with:

  • Your order number
  • Clear photos of the incorrect item received
  • Description of the item you ordered vs. what you received

Step 2: We will arrange for the incorrect item to be returned at no cost to you.

Step 3: Once we receive the incorrect item, we will immediately ship you the correct item.

IMPORTANT: In the event that you return an item yourself without prior authorization from our customer service team, we will not be able to refund you for the shipping costs. Always contact us first before returning any items.

6.3 Damaged Items

If your items arrive damaged, please:

  • Take clear photos of the damaged item(s) and packaging
  • Contact us within 48 hours of delivery at help@mytogenika.com or (833) 703-5192
  • Provide your order number and photos
  • We will arrange for a replacement or refund as appropriate

6.4 Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it:

  • Check with neighbors, building management, or household members
  • Verify the delivery address on your order confirmation
  • Contact the carrier directly using your tracking number
  • Contact us at help@mytogenika.com or (833) 703-5192 if the issue is not resolved

We will work with you and the carrier to locate your package or arrange for a replacement.

7. ADDRESS CHANGES AND MODIFICATIONS

7.1 Before Shipment

If you need to update the delivery address for your order, please contact us within 24 hours of placing your order at help@mytogenika.com.

Include the following in your request:

  • Your order number
  • Original shipping address
  • New shipping address

7.2 After Shipment

We cannot modify the delivery address once the order is in transit. Once a package is en route with our shipping partners, the address cannot be changed through our system.

If your order has already shipped and you need to change the address, you may:

  • Contact the carrier directly using your tracking number to request an address change (additional fees may apply)
  • Refuse delivery and have the package returned to us, then we can reship to the correct address (additional shipping fees may apply)

8. UNDELIVERABLE PACKAGES

8.1 Return to Sender

If a package is returned to us as undeliverable due to:

  • Incorrect or incomplete address provided by customer
  • Refused delivery
  • Multiple failed delivery attempts
  • No access to delivery location

We will contact you to arrange reshipment. You may be responsible for additional shipping costs for redelivery.

8.2 Unclaimed Packages

Packages that are not claimed or collected within the carrier's holding period will be returned to us. Please monitor your tracking information and respond to any delivery notifications from the carrier.

9. SHIPPING RESTRICTIONS

9.1 Geographic Limitations

This Shipping Policy applies to shipments within the United States of America only.

We currently ship to:

  • All 50 U.S. states
  • Washington D.C.

9.2 International Orders

We do not currently ship internationally. Orders placed with international billing or shipping addresses cannot be fulfilled and may be canceled at our discretion. International customers should not place orders through our Site.

9.3 P.O. Boxes and Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses. Please note that delivery times to these addresses may be extended beyond our standard estimates.

10. CONTACT INFORMATION

For any questions, concerns, or issues regarding shipping, please contact us:

Company Name: SUNVIDA, LLC (d/b/a MytoGenika)

Email: help@mytogenika.com

Phone: (833) 703-5192

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Address: 30 N Gould St #51072, Sheridan, WY, 82801, USA (not for returns)

We appreciate your business and strive to provide excellent shipping service. Thank you for choosing MytoGenika!